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For general inquiries, account issues, or technical support.

support@smsgig.com

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Frequently Asked Questions

Everything you need to know before getting started.

Are your numbers Non-VoIP (Real SIM)?

Yes. We strictly provide Non-VoIP numbers sourced from physical SIM cards. This ensures maximum compatibility with services like Google, WhatsApp, Telegram, and Facebook that often block virtual numbers.

What happens if I don't receive an SMS?

You are never charged for a failed verification. If a number fails to receive a code within the activation window, your credit is automatically refunded to your wallet instantly.

Do you keep logs of my verifications?

No. We operate with a strict privacy-first policy. Message content is processed in real-time for you to view and then automatically permanently deleted from our system.

Can I automate purchasing with an API?

Yes. We offer a robust REST API for developers who need to automate high-volume verifications. You can find full documentation inside your dashboard.

What payment methods do you accept?

We accept a variety of payment methods including Credit/Debit Cards, Bank Transfers, and Cryptocurrencies (USDT, BTC, LTC) for privacy-conscious users.